377bet Privacy Policy — How We Protect Your Data

01 Introduction

This Privacy Policy applies to all users of the 377bet platform accessible at 377bet.wine. It explains how 377bet collects, uses, stores and protects the personal information you provide when you register, deposit funds, play games or contact our support team.

We understand that for players in Pakistan — where digital transactions through JazzCash, Easypaisa and mobile banking are part of daily life — data privacy is a genuine concern. This policy is written to give you a clear, honest picture of what happens with your information from the moment you create an account.

By using the 377bet platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with how we handle data, you should not create an account. This policy should be read alongside the Terms and Conditions, which together form your agreement with 377bet.

02 Data We Collect

377bet collects only the data necessary to operate your account and provide the services you use. The categories of personal data we may collect include:

We do not collect sensitive categories of personal data such as biometric data, health information, political opinions or religious beliefs. The data collected is strictly limited to what is operationally necessary to run a gaming platform and comply with reasonable security and anti-fraud obligations.

03 How We Collect It

377bet collects your personal data through the following channels:

• Direct registration: When you fill in the sign-up form on the platform, you provide your name, email, mobile number and date of birth directly to us.
• Identity verification: When you submit documents to complete the KYC (Know Your Customer) process, those documents are collected and securely reviewed.
• Payment activity: When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or mobile wallet, transaction reference data is captured to process and record the payment.
• Platform usage: As you browse the game lobby, play casino or live casino games, or access slot games, usage data is automatically captured through cookies and server logs.
• Customer support interactions: When you contact our support team via live chat or email, the content of those conversations is recorded for quality and security purposes.
• Third-party integrations: In some cases, data may be received from payment verification partners or fraud prevention services when they return a result on a check we have initiated — we do not receive unsolicited third-party data.

04 How We Use Your Data

The data 377bet collects is used exclusively for the following operational and security purposes:

• Account management: Creating and maintaining your player account, verifying your identity and keeping your registration details current.
• Transaction processing: Facilitating PKR deposits and withdrawals through supported payment channels and maintaining accurate financial records for your account.
• Platform personalisation: Displaying relevant game recommendations, promotions linked to cricket events such as PSL and T20 internationals, and content that reflects your activity on the platform.
• Security and fraud prevention: Monitoring account activity to detect unusual patterns, prevent unauthorised access and protect both you and the platform from fraudulent behaviour.
• Customer support: Responding to your queries, resolving account issues and providing assistance with deposits, withdrawals and gameplay concerns.
• Responsible gaming compliance: Monitoring usage patterns to identify potential problem gaming behaviour and applying responsible gaming tools where appropriate.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, site navigation and the overall player experience.
• Legal and compliance obligations: Retaining records as required by applicable anti-money laundering and fraud prevention obligations.

05 Payment Data

Given that all transactions on 377bet are processed in PKR and typically run through JazzCash, Easypaisa, Raast, bank transfer or mobile wallets, we handle payment data with particular care.

Here is what you should know about how payment data is managed:

• Full payment account numbers — such as your complete JazzCash or Easypaisa account number — are not stored on 377bet servers in full. Only a masked reference is retained for transaction matching purposes.
• Deposit and withdrawal transaction references, amounts and timestamps are stored securely as part of your account's financial record. These are necessary for resolving disputes and processing future withdrawals to the correct account.
• Payment data is only accessible to authorised platform staff and the specific payment processing partner involved in a given transaction. It is never shared with other parties.
• If you add a new payment method to your account, a verification step may be required to confirm the method belongs to you. This is a standard security measure and your data is handled with the same level of protection as your primary payment details.

06 Sharing Your Data

377bet does not sell, trade or give away your personal information to third parties for their own commercial use. Data is shared only in the following strictly controlled circumstances:

• Payment processing partners: To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast or bank channels, the minimum necessary transaction data is shared with the relevant payment provider.
• Identity verification services: When KYC verification is required, your submitted identification documents may be reviewed with the assistance of a third-party verification service operating under a confidentiality agreement.
• Fraud prevention and security services: IP addresses, device fingerprints and transaction patterns may be shared with security tools used to detect and prevent fraudulent activity on the platform.
• Game content providers: When you play a game from a third-party provider integrated into the 377bet platform, limited session data — such as a session token — is passed to that provider's system to run the game. No additional personal data beyond what is technically required is shared.
• Legal obligations: If required by a valid legal process or to prevent serious harm, we may disclose data to relevant authorities. We will not do this voluntarily or beyond what is legally required.

All third parties with whom data is shared are required to handle it securely and use it only for the purpose for which it was shared. We do not permit third-party partners to use your data for their own marketing or profiling activities.

07 Storage & Security

Your personal data is stored on secured servers with access restricted to authorised personnel only. The following security measures are in place to protect your information:

• Encryption of data at rest and in transit using industry-standard protocols.
• Access controls that limit which staff members can view different categories of player data, based on their role and operational need.
• Regular security reviews and monitoring of platform infrastructure to detect and respond to potential vulnerabilities.
• Incident response procedures that include notifying affected users if a data breach affecting their personal information is confirmed.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong password, do not share your credentials and report any suspicious activity on your account to support immediately.

08 Cookies

377bet uses cookies and similar tracking technologies to make the platform function correctly and to understand how players use it. Cookies are small text files stored on your device when you visit the platform.

The types of cookies used on the 377bet platform include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that help protect against fraudulent activity. These cannot be disabled without preventing normal platform use.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, how long sessions last and where users exit. This data is aggregated and used to improve the platform experience. It does not identify you personally.
• Preference cookies: Store your platform settings such as language preference and display options so you do not have to re-enter them each visit.

Most browsers allow you to control cookies through their settings. Disabling essential cookies may affect your ability to log in and use core platform features. Analytics and preference cookies can generally be disabled without impacting core functionality.

09 Data Retention

377bet retains your personal data for as long as your account is active and for a reasonable period after account closure to fulfil legal, security and operational obligations. The following general retention principles apply:

• Active accounts: Personal and financial data is retained for the full duration of your account's existence on the platform.
• Closed accounts: Following voluntary account closure, core identity and transaction records are retained for a period necessary to comply with anti-fraud and financial record-keeping obligations. After this period, data is securely deleted or anonymised.
• Support communications: Chat and email records with the support team are retained for a standard period to allow follow-up on unresolved issues and for quality assurance purposes.
• Fraud-related data: If an account is closed following a fraud investigation, relevant records may be retained for a longer period as required by the nature of the case.

When personal data is no longer required, it is securely deleted from active systems. Anonymised or aggregated data that cannot be used to identify you may be retained indefinitely for statistical and platform improvement purposes.

10 Your Rights

As a 377bet account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through your account dashboard or via the support email listed at the bottom of this page.

• Right of access: You can request a summary of the personal data we hold about you at any time.
• Right to correction: If any of your personal data is inaccurate or out of date, you can request that we correct it. For contact details, you can update these directly in your account settings.
• Right to deletion: You can request that your personal data be deleted. We will action this where there is no overriding legal, security or fraud-related reason to retain the data. Some records may be required to be kept for a minimum period regardless of a deletion request.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or dispute is being resolved.
• Right to data portability: You can request a copy of the data you have provided to 377bet in a structured, commonly used format.
• Right to object to marketing: You can opt out of marketing communications at any time — see the Marketing Communications section below for details.

We aim to respond to data rights requests within a reasonable timeframe. Complex requests or those requiring legal review may take longer. You will be kept informed of progress if a request cannot be completed immediately.

11 Minors & Age Verification

377bet is strictly an adults-only platform. The minimum age to register and use the platform is 18 years. We take this requirement seriously and it is reflected in how we handle data relating to age.

Age is verified at the point of registration and may be subject to further document-based verification during the KYC process. If we discover that an account has been registered by someone under 18, the account will be closed immediately, any balance will be returned to the payment method used for deposit and all data associated with the account will be deleted from our systems promptly.

If you are a parent or guardian and believe a minor has registered on the platform using your details or independently, contact support immediately so we can act without delay.

12 Marketing Communications

With your consent at the time of registration, 377bet may send you promotional communications including information about bonuses, new games, cricket season promotions — such as PSL and T20 tournaments — and platform updates. These communications are sent to your registered email address or mobile number.

You can opt out of marketing communications at any time by:

• Using the unsubscribe link included at the bottom of any marketing email.
• Updating your communication preferences in your account settings.
• Contacting the support team directly with a request to stop marketing messages.

Opting out of marketing communications does not affect transactional messages — such as deposit confirmations, withdrawal notifications and security alerts — which are sent as a necessary part of operating your account and cannot be disabled while your account is active.

13 Changes to This Policy

377bet reserves the right to update this Privacy Policy at any time to reflect changes in how we operate, improvements to our data practices or changes in applicable requirements. When updates are made, the "Last updated" date at the top of this page will be revised.

For material changes that significantly affect how your data is used, we will provide notice through the platform or via your registered contact details before the change takes effect. Your continued use of the platform following the effective date of any update constitutes acceptance of the revised policy.

We encourage you to review this page periodically. If you have questions about any change, the support team is available to explain what has been updated and why.

14 Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, you can reach the 377bet team through the following channels:

• Live chat: Available 24/7 from within your account dashboard — the fastest route for most queries.
• Support email: For data rights requests, document submissions or escalations that require a written record.
• FAQ section: Visit the FAQ page for answers to common questions about accounts, payments and platform policies.

For concerns specifically related to responsible gaming or account self-exclusion, visit the Responsible Gaming page where all available tools and guidance are listed in full.